Deliveries & Returns
The command
The order is validated once the payment has been accepted by OPPIDUM.
OPPIDUM reserves the right to refuse an order if the Customer already has a dispute with OPPIDUM or if OPPIDUM considers that the Customer has a risk of default. OPPIDUM reserves the right to ask its Customer for further information if it deems it necessary. Without Customer response within 5 days of OPPIDUM's request, the order and payment are cancelled.
OPPIDUM undertakes to honour orders received and validated, only within the limits of available stocks.
Deliveries in Metropolitan France
Any orders placed and posted from Monday to Friday (except public holidays) are shipped within 48h (in working days) following the order time.
Orders placed on Saturdays and Sundays will be shipped within 48h of the following Monday.
Orders placed on public holidays will be shipped within 48h from the next business day.
Only one method of delivery is offered: Colissimo, the costs and deadlines of which are indicated below:
Metropolitan France |
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|
Delivery time (after shipment) |
Tariff for any purchase under 30€. |
Tariff for any purchase from 30€ on |
|
48 Working hours |
5,50 € |
Free |
The delivery times are the sole responsibility of the carriers and in no case OPPIDUM's liability could be incurred in the event of failure to comply with the delivery times.
Overseas and International Deliveries
Any orders placed and posted from Monday to Friday (except public holidays) are shipped within 48h (in working days) following the order time.
Orders placed on Saturdays and Sundays will be shipped within 48h of the following Monday.
Orders placed on public holidays will be shipped within 48h from the next business day.
Only one method of delivery is offered: Colissimo.
The cost of shipping is the responsibility of the customer.
Costs and delivery times vary depending on the destination and possibly the weight of the order:
Overseas and International |
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| Country of delivery | Delivery time (after shipment) | Weight Conditions | Standard Delivery |
|
Overseas Zone 1 (excluding Mayotte and Saint-Pierre-et-Miquelon) Guadeloupe (including St. Bartholomew and St. Martin), Martinique, Réunion, Guyana
|
5 to 7 days |
< 1 Kg
1 to 3 Kg * |
14 €
20 € |
|
Overseas Zone 1 Mayotte and St Pierre and Miquelon
|
7 to 10 days |
< 1 Kg
1 to 3 Kg * |
14 €
20 € |
|
Overseas Zone 2 New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands
|
7 to 10 days |
< 1 Kg
1 to 3 Kg * |
20 €
35 € |
|
Europe Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain (including Balearic Islands, Canary Islands, Ceuta, Melilla), Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Répuplique, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland
|
3 to 7 days | - |
15 €
Available for orders from 60 €. |
|
Algeria, Egypt, Morocco, Tunisia, Turkey
|
2 to 10 days | Up to 3 Kg * |
25 € |
|
Rest of the world, including Australia, Canada, China, USA, Hong Kong, India, Israel, Japan, Singapore, Africa outside Maghreb, Central and South Americas, Middle East,...
|
2 to 10 days | Up to 2 Kg * |
50 € |
* beyond these quantities, please contact us directly @oppidum-France. com
Outside the European Union, customs or import taxes can be added to the price of our products and remain the responsibility of the Customer. It is therefore the Customer's responsibility to inquire about their amount from their local customs office.
Returns & Exchanges
Any customer may request the exchange of his article within 15 days from the date of the order. The returns of orders shipped in metropolitan France and outside France are the responsibility of the Customer.
The product for which the Customer requests an exchange must be intact, unopened and in its original packaging. The Customer must attach to his consignment the product, the order number concerned by the return, the description of the product (or products) concerned by the return, as well as a request for Exchange or purchase voucher.
The return address is as follows:
SAS OPPIDUMPrat de la Borie
81140 Puycelsi
We advise you to choose a mode of transport with tracking number. Without tracking number, we will not accept any claims.
In order for your return to be processed as soon as possible, we advise you to also report it by email to contact @oppidum-Francecom.
If the item is refused by OPPIDUM, it is returned to the customer at the expense of OPPIDUM without the Customer being able to demand any compensation whatsoever.
Orders made on the OPPIDUM website may not be returned or exchanged in the shops distributing the OPPIDUM products.
